This Policy covers purchases and refunds for the Grixo Service at https://grixo.co, operated by BOSQUE DE CANELA - UNIPESSOAL LDA ("Grixo", "we", "us"). It is part of our Terms & Conditions.
1. What you buy
Usage is metered in power tokens, loaded onto your wallet as one-time packs. Nothing renews — there are no subscriptions, seats or recurring charges. This is digital content supplied online.
2. Right of free resolution (consumers)
Under Portuguese Decreto-Lei n.º 24/2014, consumers normally have 14 days to withdraw from a distance purchase. However, for digital content this right is lost once supply has begun, where at checkout you (a) expressly consent to immediate access and (b) acknowledge that you lose the right of free resolution. So once tokens land on your wallet and you start dispatching runs, the 14-day right no longer applies.
If you bought a pack but have not spent any tokens from it and are within 14 days, contact [email protected] for a full refund.
3. Tokens and the ledger
Token packs are one-time purchases with nothing to cancel. Once purchased they are non-refundable (except under Section 2 or Section 4), and tokens already debited are non-refundable. Bonus tokens included with a pack have no cash value. Every movement — reserve, debit, release — is recorded on the append-only ledger with the balance after it, and the ledger is the reference for any claim.
4. Failed runs and when we do refund
A run reserves tokens at dispatch and releases the reserve automatically if it fails, so failed runs cost nothing and no refund is needed. Beyond that, we refund or credit tokens if there is a technical fault on our side that consumed or blocked tokens, a duplicate or wrong charge, or an accidental purchase reported before any tokens from that pack are spent. If digital content we supply is faulty or not as described, you keep your statutory rights under Decreto-Lei n.º 84/2021.
5. How refunds work
Approved refunds go to your original payment method, usually within 14 days, subject to your provider's processing times. Where more appropriate, we may issue a token credit instead, with your agreement.
6. Enterprise
For custom or Enterprise agreements, the terms of that agreement apply where they differ.
Contact
To request a refund or exercise your right of free resolution: [email protected]
BOSQUE DE CANELA - UNIPESSOAL LDA · NIPC 519494210 · Avenida Atlântico 16, escritório 2.01, 1990-019 Lisboa, Portugal · +351 923 224 438 · [email protected]